Shimano Reel service

[Flygaff]

I am having the reel serviced locally. (If they can find the parts) I have been contacted by Shimano. Not to repair the reel, but to tell them the name of the employee whom told me to toss it and buy another. They seem more interested in punishing an employee instead of serving the customer. I like their products but can I continue to support a company with such poor regard for their customers. I know Penn has turned to the dark side as well. so who's left?