Shimano Reel service

[Gremlin2009]

I to used to use Shimano. They feel that their sh$t don’t stink. May switch to either Okuma or Fin-Nor

[Jigman13]

Took 3 plus months for a friend to get his reels back from shimano this summer/fall. They apologized and stated they were having a tough time finding reliable service people. In all honesty, it is hard to find hard working reliable people these days.

[cukes]

Originally Posted by Gremlin2009

I to used to use Shimano. They feel that their sh$t don’t stink. May switch to either Okuma or Fin-Nor

Okuma has always been great talking to customers

[Flygaff]

Originally Posted by cukes

Okuma has always been great talking to customers

Maybe Okuma is better theses days but everyone I ever used in the past lasted at best one season. I have a couple of older Fin-nors that have held up well.

[Gerry Zagorski]

I bought a Stradic CI4 last year and although it's a very smooth reel, the anti reverse slips from time to time when I yo-yo jig or go to set the hook. I know others who had the same issue and looked it up online and saw it's a well documented issue so I sent the reel back to their California repair center.

I'd give Shimano a pass if this were a $70 Wallmart reel but having spent $250 on their latest and greatest reel, I expected more... Seems like their quality and or engineering is slipping.

My fear is getting the reel back only to have the same issue again because of a design flaw and now I have a $250 boat anchor on my hands...

I hope they make it right, if not, I'm not going to continue to throw good money after bad and may look into the Diawa Ballistic... I know several people fishing them and they seem to be very pleased.

[Jigman13]

Ballistics are great, Gerry.

[Sullivan]

Once again same thing , Stradic and Sustain anti-reverse shot after about three seasons , also some bail trouble with the sustain . They are done ,got new reels

[Gerry Zagorski]

Originally Posted by Gerry Zagorski

I bought a Stradic CI4 last year and although it's a very smooth reel, the anti reverse slips from time to time when I yo-yo jig or go to set the hook. I know others who had the same issue and looked it up online and saw it's a well documented issue so I sent the reel back to their California repair center.

I'd give Shimano a pass if this were a $70 Wallmart reel but having spent $250 on their latest and greatest reel, I expected more... Seems like their quality and or engineering is slipping.

My fear is getting the reel back only to have the same issue again because of a design flaw and now I have a $250 boat anchor on my hands...

I hope they make it right, if not, I'm not going to continue to throw good money after bad and may look into the Diawa Ballistic... I know several people fishing them and they seem to be very pleased.

Quick update.. Got a call back from the Shimano repair center.. Reel was going to cost $122 to fix and said they’d send me a brand new one for $160 and it’s the newer model.. Went for the new model since it was a small difference.... Anyone want to buy a brand new in the box Stradic CI4+STCI44000XGFB for $200? I’m done with Shimano.

[Sullivan]

Thanks for the update . You and I are done with Shimano , and for everyone else remember there are other good reels out there . Shimano should have better service .

[dfish28]

I bet those pliers that chipped your gelcoat were shimano too!