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  #1  
Old 01-17-2019, 10:35 AM
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Flygaff Flygaff is offline
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Default Shimano Reel service

I called Shimano this morning to send an older Shimano Stratic 2000 reel in for service. I was told by customer service that they will not service the reel and I should basically toss it out and buy a new one. I am outraged by Shimano's policy and by the poor customer service in their company. I own over 30 Shimano reels and this is the reward you get from using their products.
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  #2  
Old 01-17-2019, 12:24 PM
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dfish28 dfish28 is offline
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Default Re: Shimano Reel service

Get in touch with Anthony ChiŮŮi- Woodridge reels
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  #3  
Old 02-10-2019, 10:12 AM
cukes cukes is offline
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Default Re: Shimano Reel service

Shimano's support and attitude has always sucked, even if you speak to them at the shows, I don't even stop by their booths
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  #4  
Old 02-10-2019, 10:59 AM
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Default Re: Shimano Reel service

I am having the reel serviced locally. (If they can find the parts) I have been contacted by Shimano. Not to repair the reel, but to tell them the name of the employee whom told me to toss it and buy another. They seem more interested in punishing an employee instead of serving the customer. I like their products but can I continue to support a company with such poor regard for their customers. I know Penn has turned to the dark side as well. so who's left?
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  #5  
Old 02-10-2019, 07:45 PM
Sullivan Sullivan is offline
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Default Re: Shimano Reel service

Quote:
Originally Posted by cukes View Post
Shimano's support and attitude has always sucked, even if you speak to them at the shows, I don't even stop by their booths
Same thing , no parts , no service . Think I'm done with Shimano !
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  #6  
Old 02-10-2019, 08:45 PM
Ryelof Ryelof is offline
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Default Re: Shimano Reel service

Reelseat in Brielle is an excellent place to deal with any Shimano reel.
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  #7  
Old 02-10-2019, 08:57 PM
Gremlin2009 Gremlin2009 is offline
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Default Re: Shimano Reel service

I to used to use Shimano. They feel that their sh$t donít stink. May switch to either Okuma or Fin-Nor
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  #8  
Old 02-11-2019, 04:43 PM
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Default Re: Shimano Reel service

Took 3 plus months for a friend to get his reels back from shimano this summer/fall. They apologized and stated they were having a tough time finding reliable service people. In all honesty, it is hard to find hard working reliable people these days.
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  #9  
Old 02-12-2019, 08:14 PM
cukes cukes is offline
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Default Re: Shimano Reel service

Quote:
Originally Posted by Gremlin2009 View Post
I to used to use Shimano. They feel that their sh$t donít stink. May switch to either Okuma or Fin-Nor
Okuma has always been great talking to customers
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  #10  
Old 02-13-2019, 08:46 AM
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Flygaff Flygaff is offline
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Default Re: Shimano Reel service

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Originally Posted by cukes View Post
Okuma has always been great talking to customers
Maybe Okuma is better theses days but everyone I ever used in the past lasted at best one season. I have a couple of older Fin-nors that have held up well.
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